Please read the following terms and conditions carefully before completing your application to become one of our recommended Venues. These Venue Terms and Conditions below set out details of the agency agreement between us and shall apply to all Agency Services provided by Events Made Simple in relation to your Venue.
By ‘clicking to accept’ these Venue Terms and Conditions you confirm that you have all necessary authority to enter into this agreement on behalf of your Venue and that you accept and agree to the terms set out below.
1. About Us / Definitions
1.1 We are Made Simple (Team Building & Events) Ltd, trading as Events Made Simple, a company registered in England and Wales under company number: 11902588. Our registered office is Altree, Smithy Lane, Willaston, Neston, Cheshire, CH64 2UB. Our VAT number is: 342379984.
1.2 Events Made Simple is a UK based events company that is committed to making the process for booking corporate events, meetings, conferences and team building activities simple and straightforward. Our aim is to take the hassle out of finding and booking Venues for corporate events by providing:
a) a clear, simple and straightforward website that showcases our Venues and team building Activities (our “Website”);
b) an easy to complete “Get a Quote” search to help corporate event planners and companies define their Event requirements and to see an instant results list of Quotes; and
c) a customer event management portal (“Portal”) that enables event planners to (i) save, share or download Quotes, (ii) check availability with their chosen Venue, (iii) confirm and book an Event, (iv) manage their booking and (v) pay invoices, all in one place.
1.3 In these Booking Terms and Conditions, the following definitions apply:
“Activity” / “Activities” means our team building activities as described on our Website or in any associated Quote or Booking Confirmation and “Activity Services” means the provision of these team building Activities to a Company as part of a booked Event.
“Agency Services” means the provision of your Venue Profile as well as event management and booking services provided to your Venue by Events Made Simple acting as your agent as described in clause [2.1].
“Booking Services” means the event management and booking services provided to a Company by Events Made Simple, including the provision of the Website, the Portal and the ‘Get a Quote’ search functionality.
“Booking Confirmation” means the email confirmation sent to a Customer that confirms the details of the Services purchased by a Company, including where relevant any Venue Services as well as the Charges payable.
“Charges” means the charges payable by the Company for all applicable Services as set out in the Booking Confirmation.
“Customer” means the individual event organiser within a Company that is responsible for making and manging that Company’s booking for an Event.
“Company” means the company, organisation, firm or public authority that purchases Services, as named on the Booking Confirmation.
“Delegate Package and Price Information” means details of the Venue Services offered by your Venue and the associated Charges. This may include individually priced items such as ‘room hire’ or ‘grounds hire’ as well as delegate rates which are set fees payable on a per person basis and include a number of commonly purchased items such as room hire, lunch and refreshments. These packages may also include dinner, overnight accommodation and breakfast where applicable.
“Quote” means an automated quotation provided via the Website or Portal which provides an estimated cost of a proposed Event based on the criteria a Customer submits to us. All Quotes are indicative only and are not capable of acceptance. A contract is only formed once a Booking Confirmation is sent to a Customer to confirm the Services purchased by their Company.
“Reservation Period” means the period of time which a Venue will hold and reserve a potential Event date to enable a Customer to confirm a booking. The standard Reservation Period is 7 days, however this can be extended or reduced by agreement.
“Services” means the Booking Services, Venue Services and/or Activity Services provided or to be provided to a Company as set out in the Booking Confirmation.
“Venue” means the hotel, manor house, conference venue or other location at which an Event is held. When referencing the contracting party for Venue Services, this means the organisation, firm, company or public authority responsible for providing Venue Services and for the management and/or running of that Venue.
“Venue Profile” means the dedicated page on our Website designed to promote and market a Venue and includes key information about a Venue as well as a text description, image gallery and location map.
“Venue Services” means any conferencing services, meeting room bookings, overnight accommodation, meals and refreshments provided or to be provided to a Company by a Venue.
2. Our Appointment as Your Agent
2.1 By signing these Venue Terms and Conditions you agree to appoint Events Made Simple to act as your Venue’s non-exclusive agent in relation to (i) the marketing and sale of Venue Services to our Customers and potential Customers and (ii) the management of any Event bookings made by a Company including where such booking is made via our Website or Portal.
2.2 We agree to act as your agent in relation to your Venues Services and as such we shall:
a) create a Venue Profile to showcase your Venue and Venue Services;
b) use our reasonable endeavours to promote and market your Venue and your Venue Services to our Customers and potential Customers;
c) make it clear to our Customers that we act as your agent and that when we provide a Customer with a Quote for an Event, we are, on your behalf inviting our Customer to make an offer to purchase Venue Services on behalf of its Company;
d) to manage any enquires and bookings promptly and professionally in accordance with the process outlined at clause  below;
e) promptly notify you of any after-sales enquiries, complaints, problems or claims relating to the Venue Services that are communicated to us; and
f) comply with all applicable laws, regulations and guidance that apply to the provision of the Agency Services.
2.3 We each acknowledge and accept that we are independent businesses and are not partners or employer and employee and this agreement does not establish any joint venture, trust, fiduciary or other relationship, other than the contractual relationship expressly provided for. Further you are only principal, and we are only agent to the extent and in respect of the matters expressly set out in this agreement. Save as expressly provided for in this agreement, neither party may represent that they have, any authority to make any commitments on the other party’s behalf.
2.4 Nothing in this agreement shall prevent you from marketing your Venue and Venue Services directly or via another third party including any other agent or reseller or prevent us from working with other Venues and marketing competing Venue Services, including via our Website and Portal.
2.5 This agreement shall be deemed to have commenced on the date on which you ‘clicked to accept’ these Venue Terms and Conditions and shall continue until such time as it is terminated in accordance with clause  below.
2.6 These terms set out the entire agreement between your Venue and Events Made Simple. No other terms or conditions shall form part of this agreement unless expressly agreed by one of our company directors.
2.7 If any provision of this Agreement (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Agreement shall not be affected.
2.8 You should print a copy of these Venue Terms and Conditions or save them to your computer for future reference.
3. Venue Services Booking Process
3.1 Our Website enables our Customers to complete a short questionnaire to define their Event requirements after which they are presented with a list of Quotes based on the criteria they submitted. If your Venue meets the requirements selected by a Customer your Venue will be included in the list of
Quotes provided in the search result. A Customer also has the option to save, share, download or edit their Quotes further at this stage.
3.2 Once a Customer is happy with a Quote, the next step is for them to check whether their chosen Venue is available on their selected date or dates. To do this, the Customer will click to “Check Availability & Reserve a Date”. This will send an automated email to their chosen Venue and the relevant Quote will move to the “My Booking” section of the Customer’s Portal.
3.3 On receipt of an “Availability Check” email, it is your responsibility to review the request and to respond promptly to confirm whether your Venue is available on one or more of the Customer’s selected dates. You can do this by responding directly to the email or by confirming to one of our team via phone. In the event that you are not available on the selected date or dates, please provide details of any alternative dates you could accommodate.
3.4 By responding positively to an Availability Check email, you agree to reserve the dates that you have confirmed are available for the Reservation Period agreed and displayed on your Venue Profile.
3.5 Once you have confirmed your Venue’s availability the relevant Customer will be notified by email and invited to "Confirm the Booking" before the end of the Reservation Period. By requesting to “Confirm a Booking” the Customer is making an offer to purchase the relevant Venues Services on behalf of its Company as set out in the Quote.
3.6 By signing these Venue Terms and Conditions and appointing us as your agent, you expressly authorise us to accept or reject a Customer’s offer to purchase Venue Services on your behalf by sending the Customer a Booking Confirmation, providing that the Customer’s offer is for one of the dates you have approved and that such offer is received within the Reservation Period agreed. Acceptance of a Customer’s offer occurs on issuance of the Booking Confirmation by Events Made Simple on behalf of your Venue. It is at this point that a contract is formed between you and the Company for the relevant Venue Services.
3.7 Our agreement with our Customer sets out the terms and conditions between Events Made Simple and the Company for the Booking Services and, if relevant, any Activity Services. However, the contract for the provision of the Venue Services is a direct agreement between your Venue and the Company making the booking. As such, our terms and conditions expressly state that, save in relation to the payment and cancellation terms, any such booking is subject to your standard terms and conditions of service which may be provided to the Customer on request.
4. Your Venue Profile
4.1 As part of our Venue onboarding process we may ask you to provide content for inclusion in your Venue Profile including text, photographs and location information. We may also adapt or use text or photographs from your website or social media pages or photographs we have taken at Events held at your Venue in your Venue Profile design.
4.2 We will also ask you to confirm the Reservation Period that is applicable for your Venue so that this information can be included on your Venue Profile.
4.3 Once your Venue Profile is completed, we will inform you by email that your Venue Profile is available to view and is ready for approval prior to it going live on our Website. It is important to us that both parties are happy with the final Venue Profile, therefore if required, we are happy to discuss any corrections or amendments with you prior to your Venue Profile being made live on the Website.
4.4 Either party may suggest amendments to your Venue Profile during the term of this agreement by notifying the other. In such circumstances the parties shall work together to make and approve such updates to your Venue Profile as is necessary to ensure it accurately reflects the Venue Services available at your Venue.
4.5 By approving your Venue Profile you confirm to us that all information contained within your Venue Profile is complete and accurate and that any text or images used in your Venue Profile are not deceptive or misleading and/or do not infringe any copyright, database right or trademark of any other person.
4.6 In the unlikely event that you are unhappy with your Venue Profile and/or we are unable to agree on the content of such Venue Profile, either party may terminate the agreement by providing written notice in accordance with clause [19.1].
5. Delegate Packages and Pricing
5.1 In order to ensure that our ‘Get a Quote’ search is able to provide instant pricing for our Customers, it’s important that we capture accurate information from our Venues in terms of the facilities and rooms available as well as your Delegate Package and Price Information.
5.2 As part of your Venue Profile set-up we will contact you to obtain your Delegate Package and Price Information which you agree to provide to us on request. Further, you acknowledge and accept that you are solely responsible for ensuring that all such information submitted to us for inclusion in our ‘Get a Quote’ search is up to date and accurate.
5.3 Should you wish to make a change to any Delegate Package and/or Price Information, you agree to notify us immediately. In such circumstances we will update your information on our system within 7 days of receipt of the request, following which your updated Delegate Package and Price Information will show in any future ‘Get a Quote’ searches.
5.4 In the event that your Delegate Package and Price Information is updated, the Charges agreed for any previously confirmed bookings (i.e. where a Booking Confirmation has been sent) as well as any bookings that at the time are within the agreed Reservation Period and awaiting confirmation will remain unaffected, and you agree to honour such booking for the Charges previously agreed.
6. Your Obligations
6.1 By signing up to become one of our recommended Venues you warrant that throughout the term of this agreement, your Venue will:
a) respond to and manage any enquires and bookings promptly and professionally in accordance with the Venue Services booking process outlined at clause  above;
b) respond promptly to any Venue Profile approval requests or requests for content such as text, photographs and location information in accordance with clause  above;
c) provide up to date and accurate delegate package and pricing information to enable our ‘Get a Quote’ search technology to provide instant Quotes to our Customers as set out in clause  above.
d) take all reasonable steps to ensure that your Venue is clean and well-presented and that each Event runs smoothly on the day;
e) appoint suitably qualified, experienced, friendly and helpful team members to deliver the Venue Services in a professional manner;
f) notify us promptly if there are any issues on an event, including if you receive any after-sales enquiries or complaints from any Company delegates, guests or employees;
g) promptly and efficiently deal with any after-sales enquiries or complaints from any Company delegates, guests or employees;
h) inform us promptly if any information regarding your Venue changes; and
i) comply with all applicable laws, regulations and guidance that apply to the provision of the Venue Services;
7. Photography, Video, Marketing and Media
7.1 You and your Venue acknowledge and accept that, from time to time, we may:
a) take photographs and/or videos of our Events (“Images”) and that such Images may include your Venue and/or any venue staff supporting with such Events;
b) use any Images obtained during an Event for marketing purposes including, without limitation; in any printed publications, presentations, promotional materials, social media and digital content (“Media”) either in its original format or as edited by us;
c) contact you for feedback or to obtain a case study or testimonial about your use of our Agency Services and your experience of working with us (a “Testimonial”);
d) use and publish your Testimonial for marketing purposes in any Media either in its original form or as edited by us (providing that such edit or amendment does not alter the sentiment of the Testimonial in any meaningful way);
e) name your Venue as one of our recommended Venues and use your name and/or logo in any Media; and/or
f) store copies of any Images or Testimonials obtained in accordance with this clause 6 for the above purposes.
7.2 In you have any concerns about us using any Images or Testimonials relating to your Venue in any Media, please notify us at firstname.lastname@example.org.
8. Commission and Payment Terms
8.1 In consideration of the provision of the Agency Services as set out this agreement, unless otherwise agreed, we shall deduct a commission rate of 10% of the Charges owed to you for the Venue Services for each booking we manage on your behalf.
8.2 All Charges shown in Quotes, on our Website or in any Booking Confirmation are inclusive of VAT and must be paid by the Company via credit or debit card or via BACS transfer without any deduction or set-off.
8.3 By signing these Venue Terms and Conditions, you authorise us to raise an invoice for payment by the Company and to accept payment for Venue Services on your behalf. Consequently, the Charges owed for all Services set out in the Booking Confirmation shall payable to us in accordance with the payment terms agreed with a Company as set out below:
a) All Charges owed by a Company for Services must be paid in advance of the date of an Event.
b) Where an Event is booked more than 30 days prior to the Event date, a Company may elect to pay the Charges in full upfront or to pay a 50% deposit on receipt of a Booking Confirmation and the remaining 50% balance at least 30 days prior to the Event date.
c) Where an Event is booked less than 30 days prior to the Event date a Company must pay the Charges in full on receipt of a Booking Confirmation.
8.4 Where payment is not received in advance of an Event in accordance with clause [8.3], we reserve the right to suspend the performance of the Services until payment is made or to cancel the Company’s booking. In such circumstances we will notify you promptly and shall take reasonable steps to recover any cancellation fees owned in accordance with clause [15.5].
8.5 We shall, within 30 days of receipt of the Charges owed by a Company or the date of the Event, whichever is the latter, send you a remittance for the Charges owed less our 10% commission payment.
9. Your Privacy and Personal Information
10. Data Protection and Shared Personal Data
10.1 In this clause  the following additional definitions apply:
“Data Protection Laws” means, as applicable to either party and/or to the rights, responsibilities and/or obligations of either party in connection with this agreement:
a) the General Data Protection Regulation Regulation (EU) 2016/679 (“GDPR”) as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time);
b) the Data Protection Act 2018;
c) the Privacy and Electronic Communications (EC Directive) Regulations 2003;
d) any other applicable law relating to the processing, privacy and/or use of Personal Data;
e) any laws which implement or supplement any such laws; and
f) any laws that replace, extend, re-enact, consolidate or amend any of the foregoing;
Additionally, “controller”, “processor”, “data protection impact assessment” “data subject” “data breach”, “personal data”, “processing” and “process” shall have the meanings given in Data Protection Laws.
“Permitted Purpose” means the purpose of the parties fulfilling their respective obligations to each other and to a Company under this agreement and any associated agreement, including the provision of Venue Services, Booking Services or Activity Services.
“Shared Personal Data” means personal data (for example Customer details) shared by the parties for the Permitted Purpose.
10.2 Each party shall be an independent controller of the Shared Personal Data. To the extent that each party is required to share or process the Shared Personal Data with the other, it shall do so in accordance with the terms of this clause .
10.3 Each party shall at all times comply with all Data Protection Laws in connection with the exercise and performance of its respective rights and obligations under this agreement and the processing of the Shared Personal Data. In particular, the parties shall:
a) prior to sharing the Shared Personal Data, comply with all necessary transparency and lawful requirements under Data Protection Laws in order to disclose the Shared Personal Data including ensuring that appropriate privacy notices have been made available to each relevant data subject;
b) it shall undertake all processing of the Shared Personal Data only for the Permitted Purpose in accordance with the terms of this agreement;
c) be responsible for maintaining its own record of processing activity where required in accordance with Data Protection Laws; and
d) implement and maintain appropriate technical and organisational measures to protect the Shared Personal Data against data breach, accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access so as to ensure the protection of the rights of data subjects under all Data Protection Laws.
10.4 If a party becomes aware or receives any correspondence, enquiry or complaint from a data subject, regulator or other third-party regarding the disclosure of Shared Personal Data which could have a negative impact on the reputation of the other party or any aspect of the other party’s business then it shall (i) promptly inform the other party, giving full details of the same, and (ii) the parties shall cooperate reasonably and in good faith in order to respond to the correspondence in accordance with any requirements under relevant Data Protection Laws.
10.5 Each party shall provide reasonable assistance to the other party as may be required in order to enable the other party to perform its responsibilities in relation to Shared Personal Data. In particular (without limitation) in relation to data protection impact assessments if required.
10.6 Either party may, at its election, appoint a third-party processor to process the Shared Personal Data provided that such processors agree to do so only in accordance with the disclosing party’s documented instructions and such third-party processors implement appropriate technical and organisational security measures to protect the Shared Personal Data. The party engaging a third-party processor shall at all times remain fully liable for any act or omission of any third-party processor it appoints.
10.7 Each party warrants to the other that it shall not it shall not by any act or omission cause the other party to breach any Data Protection Laws.
10.8 The parties agree that, following any changes or amendments to any Data Protection Laws or any associated guidelines and instructions issued by relevant national, federal and/or state authorities that affect an agreement, Events Made Simple may be required to update this clause  to ensure compliance with the applicable change in law and/or issued guidance.
11. Website Content and Availability
11.2 Events Made Simple makes no representation that the operation of the Website or Portal will be uninterrupted or error-free. Consequently, Events Made Simple will not be liable for the consequences of any interruptions or errors.
12. Intellectual Property Rights
12.1 For the purposes of this clause , “Intellectual Property Rights” means any and all (i) patents, rights to inventions, rights in designs, trademarks and trade names, copyright and related rights, rights in goodwill, database rights and know-how, whether registered or not; (ii) all other intellectual property rights or forms of protection and similar or equivalent rights anywhere in the world (whether registered or not) which currently exist or are recognised in the future; and (iii) all applications, extensions and renewals to any such rights.
12.3 You confirm that own all Intellectual Property Rights in the materials and images shared with us for the purpose of creating your Venue Profile in accordance with clause  and that you grant to us a non-exclusive, royalty free, revocable licence to use, disclose and copy the materials and images as set out in clause .
12.4 In the unlikely event of a claim by a third party that any of the materials or images shared with us infringe, or may infringe, any third-party intellectual property right, you agree to replace or modify any such materials or images.
13. Confidential Information
13.1 For the purpose of this clause , “Confidential Information” means information relating to the business of the disclosing party which is not publicly available and should reasonably be regarded as possessing a quality of confidence or as having commercial value in relation to the business of the disclosing party.
13.2 Whilst it is not anticipated that any information shared between the parties under this agreement will fall within the above definition, in the event that Confidential Information is shared, the parties agree that they shall not disclose any such Confidential Information to any third party unless such disclosure is (i) necessary for the parties to comply with their obligations under this agreement, (ii) a party is required by law to do so, or (iii) the other party agrees it may be disclosed.
13.3 Each party warrants to the other that it shall apply the same security measures and degree of care to Confidential Information disclosed to it as it takes in protecting its own Confidential Information and in any event no less than that which a reasonable person or business would take in protecting its own Confidential Information.
14. Events Outside of our Control
14.1 Neither party will be liable for any failure to perform, or delay in performance of, any of our obligations under these Venue Terms and Conditions that is caused by any act, event, omission or accident beyond our reasonable control, including but not limited to: strikes, lock-outs or other industrial disputes (other than those caused by acts and/or omissions of the affected party); failure of a utility service, or transport network or information technology or telecommunications service; act of God (including without limitation fire, flood, earthquake, storm or other natural disaster); war, threat of war, riot, civil commotion or terrorist attack; malicious damage (including the acts of hackers); epidemic; pandemic; compliance with any change of law or governmental order, rule, regulation or direction (an “Events Outside Our Control”).
4.2 If an Event Outside Our Control affects the performance of our obligations to you or to a Company or affects our ability to go ahead with an Event:
a) we will use reasonable efforts to contact you and the affected Company as soon as reasonably possible using the contact details you have provided to us;
b) our obligations under these Venue Terms and Conditions and the Company’s Booking Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and
c) we will use our reasonable efforts to work with you and the affected Company to agree reasonable adjustments to the Event booking (for example, to find an alternative Activity or to move the Event to an alternative date).
14.3 If an Event Outside Our Control impacts the performance of your obligations to us or your obligations to a Company or affects your ability to go ahead with an Event:
a) you agree to notify us immediately so that we may in turn inform the affected Company;
b) your obligations under these Venue Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control;
c) you agree to use all reasonable efforts to work with us and the affected Company to agree reasonable adjustments to the Event booking (for example, to move the Event to an alternative date).
14.4 If after following the processes outlined in clauses [14.2] and/or [14.3], either of us are still unable fulfil a Company’s booking and cannot find a suitable alternative, then the relevant Company’s booking for any affected Services will be cancelled, and a full refund issued.
15. Cancellation or Amendment by a Company
15.1 If a Company wishes to amend or cancel its Event booking for any reason the Company must notify us immediately. In such circumstances we will notify you promptly and seek your instructions so that we may deal with the amendment or cancellation as your agent in respect of any Venue Services and as the contracting party for any Booking Services and/or Activity Services.
15.2 In the event that a Company wishes to increase numbers, upgrade a package or to add on additional Activities, you agree to work with us and the affected Company to accommodate any requests prior to the Event date. However, in signing our Booking Terms and Conditions the Company accepts that this may not always be possible, and any amendments to a booking are subject to availability and the discretion of Events Made Simple and your Venue.
15.3 Companies are entitled to downgrade an event package or to reduce the number of attendees prior to an Event being confirmed. However, once a booking has been made and the Company has received a Booking Confirmation from us, the Company shall not be entitled to partial or full refunds should they wish to change the Services they have purchased unless expressly agreed in writing. In such circumstances we shall notify you and respond to the venue in our capacity as your agent.
15.4 In the event that a Company wishes to move its Event to an alternative date, we will, notify you promptly and seek your instructions so that we may deal with the amendment or cancellation as your agent in respect of any Venue Services and as the contracting party for any Booking Services and/or Activity Services. In such circumstances, you agree to work with us and the affected Company to accommodate any requests where possible prior to the Event date. However, in signing our Booking Terms and Conditions the Company accepts that this may not always be possible, and any amendments to a booking are subject to availability and the discretion of Events Made Simple and your Venue.
15.5 Our Booking Terms and Conditions sets out details of the cancellation policy that applies to all Services, including any Venue Services. By signing these Venue Terms and Conditions you acknowledge and accept the below cancellation policy shall apply in respect of refunds owed to a Company in relation to any Charges paid and the applicability of any cancellation fee:
a) Cancellation more than 90 days prior to the Event date:
25% cancellation fee
b) Cancellation less than 90 days but more than 30 days prior to the Event date:
50% cancellation fee
c) Cancellation less than 30 days prior to the Event date:
100% cancellation fee
15.6 You agree that we will manage the process for payment of any refunds due to any Company where applicable on your behalf as your agent. Where a cancellation fee is payable, we will obtain payment and provide you the with remittance for the Charges owed less our 10% commission payment in accordance with the payment process outlined at clause .
15.7 If a booking is cancelled and a new Event booking is made, please note that payment for the new Event booking and if applicable, any refund owed to the Company or cancellation fee owed to your Venue on the cancelled booking will be processed separately.
16. Cancellation or Amendment of Venues Services by a Venue
16.1 Once a Booking Confirmation has been sent to a Company, you agree to use all reasonable endeavours to honour such booking and to deliver the Venue Services as agreed. Further, you agree that you will not unreasonably seek to cancel or decline to perform any contract for Venue Services that we have concluded on your behalf.
16.2 In the unlikely event that you need to cancel or amend a Company’s booking for Venue Services, you agree to notify us immediately by contacting our team via phone on 0345 300 8197 or email at email@example.com so that we may in turn inform the affected Company. In such circumstances, you agree to use all use all reasonable endeavours to work with us and the affected Company to find an appropriate solution.
16.3 If after looking for reasonable alternatives, you are still unable to fulfil the Company’s booking, we will cancel the affected Company’s booking for Venue Services as your agent (as well as any associated Activity Services and Booking Services) and provide the Company with a full refund of any Charges paid.
17. Cancellation or Amendment of Activity Services by Us
17.1 In the unlikely event that we need to cancel or amend all or part of your booking for Activity Services, we will contact you and the affected Company as soon as reasonably possible using the contact details you provided to us and will use reasonable efforts to work with you and the affected Company to find an appropriate solution.
17.2 If we are unable to fulfil a Company’s booking for Activity Services or provide a suitable alternative, the Company’s booking for Activity Services will be cancelled and a refund for the Activity Services issued. However, unless otherwise agreed, any associated Venue Services and Booking Services will remain unaffected by such cancellation.
18.1 Neither party excludes nor limits its liability for:
a) death or personal injury caused by its negligence;
b) fraud or fraudulent misrepresentation; or
c) any other limitation that is excluded by law from time to time.
18.2 As your agent, we shall act reasonably in relation to the provision of our Agency Services, however, you acknowledge and accept that your contract for the provision of Venue Services to a Company is a direct one between you and the Company and therefore, save as otherwise required by law or provided in these Venue Terms and Conditions, we cannot accept liability for the Company or any of its delegates, guests or employees whilst on an Event at your Venue.
18.3 If we breach these Booking Terms and Conditions, we will only be liable for losses and/or damages that you suffer to the extent that such losses/damages are a direct and foreseeable result of our breach or our negligence. We shall not in any circumstances be liable for any loss or damage that is not direct or foreseeable (i.e. for any loss or damage that is not a natural consequence of our breach or negligence, or if it was not contemplated by you and us at the time we entered into these Venue Terms and Conditions).
18.4 Subject to clause [18.3], our liability to you and your Venue shall be limited to the total Charges payable to your Company by us for the Venue Services.
19.1 Either party may terminate this agreement for convenience by giving the party no less than 30 day’s written notice of its intention to do so.
19.2 Either party may terminate this agreement on immediate notice at any time in the event that:
a) the other party commits a material breach of this agreement and such breach is not remediable;
b) the other party commits a material breach of this agreement which is not remedied within 30 days of receiving written notice of such breach; or
c) the other party’s financial position deteriorates to such an extent that in the terminating party’s reasonable opinion its capability to adequately fulfil its obligations under the agreement has been placed in jeopardy.
19.3 In the event of termination of this agreement in accordance with clause [19.1]:
a) we will, from the date of expiry of the notice period, deactivate your Venue Profile and cease advertising your Venue to Customers and potential Customers;
b) both parties agree to honour any confirmed Events placed prior to the expiry of the notice period where there is a Booking Confirmation in place;
c) this agreement shall remain in full force and effect until all confirmed Events have been delivered and all payments owed under this agreement have been settled after which point it shall terminate automatically.
19.4 In the event of termination of this agreement in accordance with clause [19.2] the parties shall work together to understand whether an arrangement can be reached to enable to honour any confirmed Events placed prior to the service of the termination notice in accordance with the process outlined in clause [19.3]. Where this is not possible and/or the parties cannot agree on a course of action, we will cancel any affected Company’s booking for Venue Services as your agent (as well as any associated Activity Services and Booking Services) and provide all affected Companies with a full refund of any Charges paid.
19.5 The termination of this agreement does not affect the accrued rights, remedies and obligations or liabilities of the parties existing at termination, nor shall it affect the continuation in force of any provision of an agreement that is expressly or by implication intended to continue in force after termination.
20. Dispute Resolution
20.1 Any dispute arising between the parties out of or in connection with this Agreement shall be dealt with in accordance with the provisions of this clause .
20.2 The dispute resolution process may be initiated at any time by either party serving a notice in writing on the other party that a dispute has arisen. The notice shall include reasonable information as to the nature of the dispute.
20.3 The parties shall respond to any dispute notice promptly and shall use all reasonable endeavours to reach a negotiated resolution through written or verbal communications.
20.4 Until the parties have completed the steps referred to in clauses [20.2] and [20.3], and have failed to resolve the dispute, neither party shall commence formal legal proceedings or arbitration except that either party may at any time seek urgent interim relief from the courts or emergency arbitrator relief.
21. General Provisions & Governing Law
21.1 These Venue Terms and Conditions are governed by English law and any dispute or claim arising out of or in connection with your booking will be governed by the laws of England and Wales. You agree that the courts of England and Wales will have jurisdiction to settle any dispute or claim arising out of or in connection with these Venue Terms and Conditions or their subject matter or formation.
21.2 Failure or delay by either party in enforcing or partially enforcing any provision of the agreement shall not be construed as a waiver of any of its rights under the agreement. Any waiver by any party of any breach of, or any default under, any provision of the agreement by the other party shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the agreement.
21.3 All notices between the parties about this agreement shall be sent in writing by post or email. All notices sent to us should be sent to our registered office or via email to firstname.lastname@example.org. All notices to your Venue shall be sent to you at the contact details you provided at the time of sign up.